SupportForums.net (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (https://supportforums.net).

1. Information We Collect

We may collect the following types of information:

  • Account Information: username, email address, password (hashed)
  • Usage Data: IP address, browser type, pages visited, and other usage statistics
  • Cookies and Tracking: see our Cookie Policy for details
  • User Content: posts, messages, comments, and attachments

2. How We Use Your Information

Your information is used to:

  • Provide and maintain the forum service
  • Administer user accounts and preferences
  • Monitor site performance and security
  • Respond to support inquiries and moderation issues
  • Send important administrative emails (e.g., password resets, updates)

3. Legal Basis for Processing (GDPR)

If you are in the EU/EEA, we process your personal data based on:

  • Your consent (e.g., when you register or accept cookies)
  • Our legitimate interest (e.g., fraud prevention, service improvement)
  • Legal obligations (e.g., complying with law enforcement)

4. Sharing Your Information

We do not sell your personal data. We may share limited information with trusted third-party service providers who help us operate the forum (e.g., hosting providers, spam filters). All such providers are required to keep your information secure and confidential.

5. Data Retention

We retain your data for as long as your account is active, and as required for legal or operational purposes. You may request deletion of your account at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict our processing of your data
  • Withdraw consent at any time
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information below.

7. Cookies

We use cookies to enhance user experience, remember preferences, and analyse traffic.

8. Security

We implement appropriate security measures to protect your personal information. However, no system is 100% secure. You are responsible for keeping your password and login credentials confidential. Please enable two factor authentication for enhanced protection.

9. Children’s Privacy

Our forum is not intended for children under 13 years old. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting an update on this page.

11. Contact Us

If you have any questions or requests about this Privacy Policy, please contact us at: hello@supportforums.net