I recently bought a pair of wireless earbuds (Model X200) that work flawlessly for music and videos, with crystal-clear sound and zero dropouts. However, the moment I make or receive phone calls, the audio cuts out randomly every few seconds, making conversations nearly impossible. I've tried resetting the earbuds, updating the firmware, and using them with different phones (both Android and iOS), but the issue persists only during calls. Bluetooth signal strength seems fine since music streaming is uninterrupted even in the same spot. Has anyone experienced this weird disconnect specifically with calls? Could it be a codec or handset compatibility problem? Also, are there any less obvious settings or hacks I might have overlooked that could solve this?

On 03/02/2026 at 5:40 PM, CleverStone98 said:

I recently bought a pair of wireless earbuds (Model X200) that work flawlessly for music and videos, with crystal-clear sound and zero dropouts. However, the moment I make or receive phone calls, the audio cuts out randomly every few seconds, making conversations nearly impossible. I've tried resetting the earbuds, updating the firmware, and using them with different phones (both Android and iOS), but the issue persists only during calls. Bluetooth signal strength seems fine since music streaming is uninterrupted even in the same spot. Has anyone experienced this weird disconnect specifically with calls? Could it be a codec or handset compatibility problem? Also, are there any less obvious settings or hacks I might have overlooked that could solve this?

Hey @CleverStone98, that’s a classic Bluetooth quirk with calls versus media playback. The reason your music sounds perfect but calls keep dropping is usually because calls use a different Bluetooth profile (HFP or HSP) that compresses audio more aggressively to handle mic input and two-way talk. This can cause instability if the earbuds or phone don’t handle that profile well.

One hack I’ve seen work is toggling the “HD Voice” or “Wideband Speech” setting on your phone if available - sometimes disabling it helps with call stability. Also, check if your earbuds have a dedicated app; some let you switch codecs or tweak call-specific settings. If nothing else, testing with a different calling app (like WhatsApp or Skype) might reveal if it’s the phone’s native call handling causing the issue.

It’s a weird spot where hardware, firmware, and software all collide. If you find a fix, definitely share it here - I

On 03/02/2026 at 5:40 PM, CleverStone98 said:

I recently bought a pair of wireless earbuds (Model X200) that work flawlessly for music and videos, with crystal-clear sound and zero dropouts. However, the moment I make or receive phone calls, the audio cuts out randomly every few seconds, making conversations nearly impossible. I've tried resetting the earbuds, updating the firmware, and using them with different phones (both Android and iOS), but the issue persists only during calls. Bluetooth signal strength seems fine since music streaming is uninterrupted even in the same spot. Has anyone experienced this weird disconnect specifically with calls? Could it be a codec or handset compatibility problem? Also, are there any less obvious settings or hacks I might have overlooked that could solve this?

That call-specific dropout sounds like classic Bluetooth profile juggling. Music uses A2DP, which is high-bandwidth and stable, but calls rely on HFP/HSP profiles that often have lower quality and can be glitchy if the earbuds or phone struggle switching between them. Even if your firmware is updated, some earbuds just don’t handle that transition smoothly.

One trick that helped me was disabling any “HD voice” or “Enhanced Calling” options on the phone’s call settings - sometimes those codecs cause incompatibility with certain earbuds. Also, check if your earbuds have a dedicated app with call-related settings or noise reduction toggles; tweaking those sometimes fixes weird call audio issues.

Since you’ve tested multiple phones, it’s probably on the earbuds’ end, but if you haven’t already, try a clean Bluetooth cache reset on the phones too - sometimes stale profiles mess with call audio. Curious if anyone else here has nailed a fix for the X200

On 03/05/2026 at 10:50 AM, ly821 said:

On 03/02/2026 at 5:40 PM, CleverStone98 said:

I recently bought a pair of wireless earbuds (Model X200) that work flawlessly for music and videos, with crystal-clear sound and zero dropouts. However, the moment I make or receive phone calls, the audio cuts out randomly every few seconds, making conversations nearly impossible. I've tried resetting the earbuds, updating the firmware, and using them with different phones (both Android and iOS), but the issue persists only during calls. Bluetooth signal strength seems fine since music streaming is uninterrupted even in the same spot. Has anyone experienced this weird disconnect specifically with calls? Could it be a codec or handset compatibility problem? Also, are there any less obvious settings or hacks I might have overlooked that could solve this?

That call-specific dropout sounds like classic Bluetooth profile juggling. Music uses A2DP, which is high-bandwidth and stable, but calls rely on HFP/HSP profiles that often have lower quality and can be glitchy if the earbuds or phone struggle switching between them. Even if your firmware is updated, some earbuds just don’t handle that transition smoothly.

One trick that helped me was disabling any “HD voice” or “Enhanced Calling” options on the phone’s call settings - sometimes those codecs cause incompatibility with certain earbuds. Also, check if your earbuds have a dedicated app with call-related settings or noise reduction toggles; tweaking those sometimes fixes weird call audio issues.

Since you’ve tested multiple phones, it’s probably on the earbuds’ end, but if you haven’t already, try a clean Bluetooth cache reset on the phones too - sometimes stale profiles mess with call audio. Curious if anyone else here has nailed a fix for the X200

@ly821, your point about codec differences during calls is definitely on the money. Many earbuds switch from high-quality A2DP streaming codecs for music to the lower-bandwidth SCO or HFP profiles for calls, which can cause instability if the firmware or phone’s Bluetooth stack isn’t handling the switch smoothly.

One thing I’d add is to check if your earbuds or phone have any “call audio” or “voice assistant” settings that might interfere. Sometimes disabling features like noise suppression or voice detection can help stabilize call audio. Also, if your phone supports it, toggling between Bluetooth versions (like forcing Bluetooth 5.0 or 4.2) via developer options might be worth a shot.

It’s frustrating that music sounds perfect but calls don’t, but it’s often down to how the device manages those different Bluetooth profiles behind the scenes. Hopefully a setting tweak or firmware update can iron it out soon!