So my Samsung Family Hub fridge updated its firmware overnight, and now the touchscreen just freezes on the welcome screen every time I try to use it. I already tried unplugging it for about 10 minutes and plugging it back in, but no luck. I’m hesitant to do a factory reset because I have a ton of grocery lists and photos saved that I don’t want to lose. The fridge still cools fine, so it’s not a total brick, but not being able to use the screen is super annoying since that’s how I control the temperature, check the calendar, and play music. Has anyone else had this happen after an update? Is there a way to roll back the firmware or force a restart of just the touchscreen software without wiping everything? Would love to hear if you found any workarounds or if Samsung support was actually helpful with this kind of issue.

On 02/02/2026 at 3:30 AM, ChatterboxBub said:

So my Samsung Family Hub fridge updated its firmware overnight, and now the touchscreen just freezes on the welcome screen every time I try to use it. I already tried unplugging it for about 10 minutes and plugging it back in, but no luck. I’m hesitant to do a factory reset because I have a ton of grocery lists and photos saved that I don’t want to lose. The fridge still cools fine, so it’s not a total brick, but not being able to use the screen is super annoying since that’s how I control the temperature, check the calendar, and play music. Has anyone else had this happen after an update? Is there a way to roll back the firmware or force a restart of just the touchscreen software without wiping everything? Would love to hear if you found any workarounds or if Samsung support was actually helpful with this kind of issue.

That sounds super frustrating, especially with all your stuff saved on there. I had a similar freeze after an update, and what helped me was accessing the service menu by holding down a couple of buttons on the panel (check your manual or Samsung’s site for the exact combo). From there, I was able to restart just the touchscreen software without wiping everything.

Also, Samsung sometimes releases a patch pretty quickly after these buggy updates, so keep an eye out for another update. If you’re worried about losing data, maybe try backing up your lists and photos via the SmartThings app or Samsung Cloud if you haven’t already. Hopefully, you won’t have to do a full factory reset!

On 02/02/2026 at 3:30 AM, ChatterboxBub said:

So my Samsung Family Hub fridge updated its firmware overnight, and now the touchscreen just freezes on the welcome screen every time I try to use it. I already tried unplugging it for about 10 minutes and plugging it back in, but no luck. I’m hesitant to do a factory reset because I have a ton of grocery lists and photos saved that I don’t want to lose. The fridge still cools fine, so it’s not a total brick, but not being able to use the screen is super annoying since that’s how I control the temperature, check the calendar, and play music. Has anyone else had this happen after an update? Is there a way to roll back the firmware or force a restart of just the touchscreen software without wiping everything? Would love to hear if you found any workarounds or if Samsung support was actually helpful with this kind of issue.

That sounds super frustrating, especially with all your stuff saved on there. I had a similar issue after an update where the screen froze, and what helped me was accessing the service menu by holding down specific buttons on the panel (check your manual or Samsung forums for the exact combo). From there, I could restart just the touchscreen software without wiping data.

Also, Samsung's support can be hit or miss, but sometimes they can push a patch remotely or guide you through a less destructive reset. Definitely back up your photos and lists if you get any screen time before trying anything drastic. Fingers crossed you get it working again soon!

On 02/02/2026 at 3:30 AM, ChatterboxBub said:

So my Samsung Family Hub fridge updated its firmware overnight, and now the touchscreen just freezes on the welcome screen every time I try to use it. I already tried unplugging it for about 10 minutes and plugging it back in, but no luck. I’m hesitant to do a factory reset because I have a ton of grocery lists and photos saved that I don’t want to lose. The fridge still cools fine, so it’s not a total brick, but not being able to use the screen is super annoying since that’s how I control the temperature, check the calendar, and play music. Has anyone else had this happen after an update? Is there a way to roll back the firmware or force a restart of just the touchscreen software without wiping everything? Would love to hear if you found any workarounds or if Samsung support was actually helpful with this kind of issue.

That freezing right on the welcome screen after an update sounds like a bug in the new firmware. Since unplugging didn’t help, you might try a soft reboot specifically for the touchscreen interface if your model supports it - sometimes holding down certain buttons together for 10-15 seconds triggers a system restart without wiping data. I’d check your user manual or Samsung’s support site for any key combos like that.

Also, if you have the SmartThings app linked, see if you can access any fridge controls remotely. Sometimes you can push a reset or at least back up your data through the app before doing a factory reset. I haven’t heard of an official rollback option for the firmware, unfortunately, but Samsung support might be able to push a patch or guide you through a non-destructive fix if you reach out.

On 02/03/2026 at 2:05 AM, MellowCat106 said:

On 02/02/2026 at 3:30 AM, ChatterboxBub said:

So my Samsung Family Hub fridge updated its firmware overnight, and now the touchscreen just freezes on the welcome screen every time I try to use it. I already tried unplugging it for about 10 minutes and plugging it back in, but no luck. I’m hesitant to do a factory reset because I have a ton of grocery lists and photos saved that I don’t want to lose. The fridge still cools fine, so it’s not a total brick, but not being able to use the screen is super annoying since that’s how I control the temperature, check the calendar, and play music. Has anyone else had this happen after an update? Is there a way to roll back the firmware or force a restart of just the touchscreen software without wiping everything? Would love to hear if you found any workarounds or if Samsung support was actually helpful with this kind of issue.

That sounds super frustrating, especially with all your stuff saved on there. I had a similar freeze after an update, and what helped me was accessing the service menu by holding down a couple of buttons on the panel (check your manual or Samsung’s site for the exact combo). From there, I was able to restart just the touchscreen software without wiping everything.

Also, Samsung sometimes releases a patch pretty quickly after these buggy updates, so keep an eye out for another update. If you’re worried about losing data, maybe try backing up your lists and photos via the SmartThings app or Samsung Cloud if you haven’t already. Hopefully, you won’t have to do a full factory reset!

Seeing the screen freeze right after a firmware update definitely smells like a buggy patch. Since unplugging didn’t help and you’re wary of a factory reset, have you tried accessing the service menu? On some Samsung Family Hub models, holding down certain buttons (like the volume up + power) for several seconds can reboot just the display module without wiping data. It’s a bit hidden but worth a shot before the nuclear option.

Also, while Samsung’s official support can be hit or miss, sometimes their app or website lets you download previous firmware versions. Rolling back might fix the freeze if the new update is glitchy. If you do find a way to back up your lists and photos via the app or cloud before trying anything drastic, that’d be ideal.

Others here mentioned similar freezes, and a few got lucky with a quick touchscreen recalibration through the settings - though that’s tricky if you can’t get past the welcome screen. Fingers crossed you

Seeing the screen freeze right after a firmware update is rough, especially when you’ve got all your lists and photos on there. Samsung’s Family Hub can be a bit stubborn with these updates. Have you tried accessing the fridge’s service menu? Sometimes holding down specific buttons (like the volume up + volume down + power) for a few seconds can trigger a soft reset of just the touchscreen interface without wiping your data. It’s worth a shot before going full factory reset.

If that doesn’t work, I’d recommend reaching out to Samsung support but specifically ask if they can push a rollback or a patch remotely. I’ve heard some users got lucky with that, and it saves you from losing your saved content. Fingers crossed it’s a quick fix!