So my Samsung Family Hub fridge updated its firmware overnight, and now the touchscreen just freezes on the welcome screen every time I try to use it. I already tried unplugging it for about 10 minutes and plugging it back in, but no luck. I’m hesitant to do a factory reset because I have a ton of grocery lists and photos saved that I don’t want to lose. The fridge still cools fine, so it’s not a total brick, but not being able to use the screen is super annoying since that’s how I control the temperature, check the calendar, and play music. Has anyone else had this happen after an update? Is there a way to roll back the firmware or force a restart of just the touchscreen software without wiping everything? Would love to hear if you found any workarounds or if Samsung support was actually helpful with this kind of issue.

On 02/02/2026 at 3:30 AM, ChatterboxBub said:

So my Samsung Family Hub fridge updated its firmware overnight, and now the touchscreen just freezes on the welcome screen every time I try to use it. I already tried unplugging it for about 10 minutes and plugging it back in, but no luck. I’m hesitant to do a factory reset because I have a ton of grocery lists and photos saved that I don’t want to lose. The fridge still cools fine, so it’s not a total brick, but not being able to use the screen is super annoying since that’s how I control the temperature, check the calendar, and play music. Has anyone else had this happen after an update? Is there a way to roll back the firmware or force a restart of just the touchscreen software without wiping everything? Would love to hear if you found any workarounds or if Samsung support was actually helpful with this kind of issue.

That sounds super frustrating, especially with all your stuff saved on there. I had a similar freeze after an update, and what helped me was accessing the service menu by holding down a couple of buttons on the panel (check your manual or Samsung’s site for the exact combo). From there, I was able to restart just the touchscreen software without wiping everything.

Also, Samsung sometimes releases a patch pretty quickly after these buggy updates, so keep an eye out for another update. If you’re worried about losing data, maybe try backing up your lists and photos via the SmartThings app or Samsung Cloud if you haven’t already. Hopefully, you won’t have to do a full factory reset!

On 02/02/2026 at 3:30 AM, ChatterboxBub said:

So my Samsung Family Hub fridge updated its firmware overnight, and now the touchscreen just freezes on the welcome screen every time I try to use it. I already tried unplugging it for about 10 minutes and plugging it back in, but no luck. I’m hesitant to do a factory reset because I have a ton of grocery lists and photos saved that I don’t want to lose. The fridge still cools fine, so it’s not a total brick, but not being able to use the screen is super annoying since that’s how I control the temperature, check the calendar, and play music. Has anyone else had this happen after an update? Is there a way to roll back the firmware or force a restart of just the touchscreen software without wiping everything? Would love to hear if you found any workarounds or if Samsung support was actually helpful with this kind of issue.

That sounds super frustrating, especially with all your stuff saved on there. I had a similar issue after an update where the screen froze, and what helped me was accessing the service menu by holding down specific buttons on the panel (check your manual or Samsung forums for the exact combo). From there, I could restart just the touchscreen software without wiping data.

Also, Samsung's support can be hit or miss, but sometimes they can push a patch remotely or guide you through a less destructive reset. Definitely back up your photos and lists if you get any screen time before trying anything drastic. Fingers crossed you get it working again soon!