Terms of Use

Welcome to SupportForums.net (“we,” “us,” or “our”). By accessing or using this website (“Site”), including all content, services, purchases, and participation in community discussions, you agree to be bound by these Terms of Use (“Terms”). If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 13 years old to use this Site. By using the Site, you represent that you meet this requirement. Some features, including payment-related services, may require you to be of legal age in your jurisdiction.

2. Community Guidelines and User Conduct

When participating on SupportForums.net, you agree to:

• Be respectful, constructive, and non-judgemental

• Not harass, threaten, or abuse other users

• Not post content that is illegal, offensive, or violates the rights of others

• Not ask for, or share, any personal or private information about other members

• Avoid posting spam, advertisements, or self-promotions

• Follow any specific requests from the community team

• Not create multiple accounts or attempt to bypass account suspensions

We reserve the right to remove content or terminate accounts for any reason, without notice.

3. User Content

You retain ownership of the content you post, but you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content as necessary to operate the forum.

You are solely responsible for the content you submit. We do not endorse or guarantee the accuracy of user-generated content.

4. Privacy

Our use of your personal data is governed by our Privacy Policy. In general, we collect only the minimum information required to operate the forum (e.g., email, IP address, and usage logs).

You are responsible for keeping your login credentials secure. Do not share private or sensitive information in public posts.

5. Payments and Digital Goods

We may offer digital goods, subscriptions, or services for purchase through our Site.

• Worldwide Availability: Payments are accepted globally, subject to local laws and restrictions.

• Payment Processing: All payments are securely encrypted and processed by Stripe, a third-party payment provider. We do not store your complete payment details.

• Taxes: You are responsible for any applicable taxes, duties, or fees that may apply in your jurisdiction.

• Digital Delivery: Goods and services are delivered digitally (e.g., account upgrades, badges, features) and are deemed provided once activated on your account.

6. Refund Policy

Because our goods are digital in nature, all sales are generally final and non-refundable.

Refunds may be considered in limited circumstances, including but not limited to:

• Duplicate transactions

• Accidental overpayment

• Technical errors preventing access to purchased goods

Refund requests must be submitted within 14 days of purchase by contacting us at [email protected]. We reserve the right to approve or deny refund requests at our discretion. Such approval will not be unreasonably withheld.

7. Unauthorised Chargebacks

If you initiate an unauthorised or fraudulent chargeback with your payment provider, we reserve the right to permanently suspend or close your account and revoke access to any digital goods or services previously provided.

In cases of disputed payments, we encourage you to contact us directly at [email protected] so we can attempt to resolve the matter before a chargeback is initiated. Fraudulent chargebacks may also be reported to the relevant authorities.

8. Intellectual Property

All content and trademarks on this Site, except for user submissions, are the property of SupportForums.net or its licensors and are protected by applicable intellectual property laws. You may not reproduce or distribute any content without permission.

9. Third-Party Links and Services

The Site may contain links to third-party websites or services. We are not responsible for the content, practices, or privacy policies of these third parties. Your interactions with third-party services (including Stripe) are subject to their terms and policies.

10. Disclaimers and Limitation of Liability

This Site is provided “as is” and “as available.” We make no warranties regarding the operation of the Site or the accuracy of its content.

To the fullest extent permitted by law, SupportForums.net shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site, community participation, or digital purchases.

11. Changes to the Terms

We may modify these Terms at any time. Changes will be effective when posted on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

12. Termination

We reserve the right to suspend or terminate your access to the Site for violations of these Terms or for any reason at our discretion.

13. Governing Law

These Terms are governed by the laws of the United Kingdom, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in that location.

Contact Us

If you have questions about these Terms, payments, or refunds, please contact us at:

📧 [email protected]