Hi,
I certainly would offer formatting as a final resort. Do the following:
NOTE: Please print these instructions or copy/paste them into a notepad file as part of the fix will be in safe mode and you will be unable to access this site.
-Install HiJackThis and post a log in the analysis section.
Download Malwarebytes antimalware:
Double click mbam-setup.exe to install the application.
Next try using SuperAnti Spyware:
Download SuperAntiSpyware
I certainly would offer formatting as a final resort. Do the following:
NOTE: Please print these instructions or copy/paste them into a notepad file as part of the fix will be in safe mode and you will be unable to access this site.
-Install HiJackThis and post a log in the analysis section.
Download Malwarebytes antimalware:
Double click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Full Scan, then click Scan.
The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to restart. Restart if it tells you to.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
Next try using SuperAnti Spyware:
Download SuperAntiSpyware
- Load SuperAntiSpyware and click the Check for updates button.
- Once the update is finished click the Scan your computer button.
- Check Perform Complete Scan and then next.
- SuperAntiSpyware will now scan your computer and when its finished it will list all the infections it has found.
- Make sure that they all have a check next to them and press next.
- Click finish and you will be taken back to the main interface.
- Click Preferences and then click the statistics/logs tab. Click the dated log and press view log and a text file will appear.
- Copy and paste the log onto the forum.
WhiteHat Hacker, Infection Control and HJT Team Trainee
Poppins™
Originally from: Hackforums.net