12-28-2009, 03:26 PM
(12-01-2009, 05:05 PM)Rob Wrote: I canceled my account and a weeks ago I started getting calls from a debt collector about $50 I owed. They haven't really called recently (I told them my age, lol)
Join the 1and1 "I've been sent to collections" club! Two years ago, I cancelled an email hosting package using the correct procedeure, yet they continued to charge me. Unfortunately, at the time I wasn't obsessed with my bank statements (and it showed!), and I didn't notice the small charge - it only became apparent when my card issuer gave me a new card, and 1and1 sent me a batch of hostile warning letters about a so-called "non payment".
To make matters worse, I usually get home from work by around 6:30PM, and 1AND1's UK billing department would close at 5PM - so I couldn't get through to anyone to sort out my issue. Eventually I got it sorted through a series of "angry customer" phone calls, but it was a complete waste of time and energy, and caused me a great deal of stress.
Yes, I'm a host, but from an unbiased personal experience, they really weren't a good choice in the long run...
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