01-22-2012, 01:19 PM
Step 1
Step 2
Step 3
- Please download Malwarebytes' AntiMalware.
Double click mbam-setup.exe to install the application.- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform Full Scan, then click Scan.
The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to restart. Restart if it tells you to.
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the entire report in your next reply.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
Step 2
- Download SuperAntiSpyware
- Load SuperAntiSpyware and click the Check for updates button.
- Once the update is finished click the Scan your computer button.
- Check Perform Complete Scan and then next.
- SuperAntiSpyware will now scan your computer and when its finished it will list all the infections it has found.
- Make sure that they all have a check next to them and press next.
- Click finish and you will be taken back to the main interface.
- Click Preferences and then click the statistics/logs tab. Click the dated log and press view log and a text file will appear.
- Copy and paste the log onto the forum.
- Load SuperAntiSpyware and click the Check for updates button.
Step 3
- Download OTL from one of the following links:
Remember to save it on your Desktop.- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- Click on Minimal Output at the top
- Paste this into Custom Scan box at the bottom
Quote:netsvcs
drivers32
%SYSTEMDRIVE%\*.*
%systemroot%\*. /mp /s
CREATERESTOREPOINT
%systemroot%\System32\config\*.sav
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
- Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them in this thread. Remember to use www.pastebin.com as the logs may be too long to post.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.