What the fudge is going on

[Dogbert]

Since you're fully refunded you have no personal legal recourse for damages. Unfortunately you'll just waste your time.

Yes, what Omni said is true. You'll just be wasting your time, if you try to pursue some sort of case.

Paypal and Microsoft won't do anything beyond banning the GT, and possibly the console which was used. 10k MSP is not worth that much money, and therefore it's petty theft along with fraud. Which actually isn't a huge deal in this case.