04-03-2011, 10:23 AM
Are you able to navigate well without your normal Desktop? If not, could you go to Safe Mode and produce a HijackThis log for me?
- Getting Into Safe Mode
Please reboot to Safe Mode.
- Restart your computer.
- After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually.
- Instead of Windows loading as normal, the Advanced Options Menu should appear.
- Select the Safe Mode > Enter.
- Choose your usual account to log in.
- Restart your computer.