03-19-2011, 04:20 PM
(This post was last modified: 03-19-2011, 04:29 PM by AceInfinity.)
I wouldn't send it in to get it fixed right away though from a warranty, the first thing to do is to check to see if the cables for the drive are still connected. Check your device manager under DVD/CD Rom Drives to see if it appears.
If you don't have a drive letter for that drive for some reason you could add one by going into the Drive manager and choosing the next available letter or assign it a different drive letter.
Will the Drive appear in your My Computer area? Does it recognize any data in the drive when you put in a CD/DVD?
Do the following only if you see a yellow exclamation mark beside the CD/DVD drive in device manager. Usually that means it's a registry problem. You should post a few screenshots of your device manager so that I can see if you have anything in there or not.
1. Click Start, then Run, then enter REGEDIT to open the Registry Editor
2. Go to the HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class entry
(Note: Find {4D36E965-E325-11CE-BFC1-08002BE10318} and Export a backup of that key.)
3. Under the Class entry, double click on {4D36E965-E325-11CE-BFC1-08002BE10318}
4. In the right-hand pane, click ONCE to select the UpperFilters entry
5. Make sure the UpperFilters entry is highlighted, press Delete, then Yes.
6. In the right-hand pane, click ONCE to select the LowerFilters entry
7. Make sure the LowerFilters entry is highlighted, press Delete, then Yes.
8. Close the Registry Editor by clicking File, Exit.
Reboot your computer and it should reconfigure that key. See if that helps. Changing the dirve letter will ensure that collisions don't occur when something else needs a drive letter. But if it's not showing up in Device manager at all, then it would be a hardware failure, or a connection issue.
If you do happen to see it in Device Manager though you can try re-installing the driver:
1) In device manager right click on the CD/DVD device/drive and uninstall it
2). Safely remove any USB drives or other removable hardware that you have plugged into your computer tower
3). Plugin the external HDD (and wait for it to reinstall the drivers)
4). Wait for it to finish installing, you may have to reboot
If you don't have a drive letter for that drive for some reason you could add one by going into the Drive manager and choosing the next available letter or assign it a different drive letter.
Will the Drive appear in your My Computer area? Does it recognize any data in the drive when you put in a CD/DVD?
Do the following only if you see a yellow exclamation mark beside the CD/DVD drive in device manager. Usually that means it's a registry problem. You should post a few screenshots of your device manager so that I can see if you have anything in there or not.
1. Click Start, then Run, then enter REGEDIT to open the Registry Editor
2. Go to the HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class entry
(Note: Find {4D36E965-E325-11CE-BFC1-08002BE10318} and Export a backup of that key.)
3. Under the Class entry, double click on {4D36E965-E325-11CE-BFC1-08002BE10318}
4. In the right-hand pane, click ONCE to select the UpperFilters entry
5. Make sure the UpperFilters entry is highlighted, press Delete, then Yes.
6. In the right-hand pane, click ONCE to select the LowerFilters entry
7. Make sure the LowerFilters entry is highlighted, press Delete, then Yes.
8. Close the Registry Editor by clicking File, Exit.
Reboot your computer and it should reconfigure that key. See if that helps. Changing the dirve letter will ensure that collisions don't occur when something else needs a drive letter. But if it's not showing up in Device manager at all, then it would be a hardware failure, or a connection issue.
If you do happen to see it in Device Manager though you can try re-installing the driver:
1) In device manager right click on the CD/DVD device/drive and uninstall it
2). Safely remove any USB drives or other removable hardware that you have plugged into your computer tower
3). Plugin the external HDD (and wait for it to reinstall the drivers)
4). Wait for it to finish installing, you may have to reboot