10-01-2010, 10:22 PM
I had a big fight with the datacenter today. For whatever reason our server was down they were unresponsive. An attack did occur early this morning but it appears to have caused a server error. The real problem is that I rebooted server and apparently their control panel didn't do it. So server was locked up all day. I had not even known this. And they didn't respond to my ticket for 4 hours and when they did they said "we will look into this for you" and 2 hours passed until I had to start another ticket going off about inaction. Eventually after getting a capable tech and figuring out the reboot didn't actually work we got back online.
We still didn't find the exact cause of the problem but server is apparently good to go now. I've done a few backups and made kernel adjustments hoping to avoid future downtime but if we do I'm likely to move this site to another host.
I'm sorry we were down all day. It ruined me afternoon and wasted a production day for me. I'm rather ticked off.
We still didn't find the exact cause of the problem but server is apparently good to go now. I've done a few backups and made kernel adjustments hoping to avoid future downtime but if we do I'm likely to move this site to another host.
I'm sorry we were down all day. It ruined me afternoon and wasted a production day for me. I'm rather ticked off.
I am here to rescue you.This is Support Forums not Support PMs. Do not PM me for support unless it's private and site related.