Reminds me of the time I called about my Zune account being glitched. I spent 75% of the time on hold and got switched between 4 different people, having to explain my problem to each one again. It got fixed 2.5 hours after I called.
</3 Microsoft
EDIT:
I guess I should mention though I had one good call with them. One time I was unable to play GTA4 online on PC, and I called and the first person told me "You're Live account is under 18. The server is blocking you since it's an M game. Just make another one with a higher age." Hooray!... (Even though I think there shouldn't be age limits on a game I paid for. -_-)
</3 Microsoft
EDIT:
I guess I should mention though I had one good call with them. One time I was unable to play GTA4 online on PC, and I called and the first person told me "You're Live account is under 18. The server is blocking you since it's an M game. Just make another one with a higher age." Hooray!... (Even though I think there shouldn't be age limits on a game I paid for. -_-)