microsoft Word [ error ]

[prince76]

Post the specs of your computer please, you can find them with Speccy.

C:\Users\win 07>Systeminfo

OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: win 07
Registered Organization:
Product ID: 00426-OEM-8992662-00497
Original Install Date: 8/12/2011, 5:11:06 AM
System Boot Time: 1/24/2012, 8:19:32 PM
System Manufacturer: System manufacturer
System Model: System Product Name
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 16 Model 2 Stepping 3 AuthenticAMD ~
2310 Mhz
BIOS Version: American Megatrends Inc. 1103 , 1/26/2010
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
Total Physical Memory: 2,815 MB
Available Physical Memory: 1,329 MB
Virtual Memory: Max Size: 5,629 MB
Virtual Memory: Available: 4,028 MB
Virtual Memory: In Use: 1,601 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\WIN07-PC
Hotfix(s): 1 Hotfix(s) Installed.
[01]: KB958488


C:\Users\win 07>

[AceInfinity]

You urgently need to do a grammar check before anything.

It sounds like your computer's too bad to run word, try removing some of your useless programs.

That wouldn't help unless some of the programs being removed coincidentally are part of the startup programs list.

OP: I see that you have just under 3GB RAM (Physical). What is available to you, is about half of that, but even then that should be enough. We'll help you use less RAM though regardless

Download and install CCleaner: http://www.piriform.com/ccleaner

Please provide both the startup.txt and install.txt files in your next post by following the provided instructions below:

• Startup Programs (startup.txt) -
  • CCleaner Tool Icon > Startup option
    
  • Click on the Save to text file button in the bottom right
  
  
• List of INSTALLED PROGRAMS
  • CCleaner Tool Icon > Uninstall option
    
  • Click on the Save to text file button in the bottom right

Also, if you're trying to access these word documents from removable media, like an external HDD, or a USB key, then try copying it over to your desktop, then open the file from your desktop to test. Furthermore, download my batch file here, and run it:

http://www.mediafire.com/?vsxkxszx20525xa

Also run System File Checker and ChkDsk.

Open the start menu, type "cmd" (without quotes) and hit enter with cmd selected in the start menu view. Use sfc command first, then move towards chkdsk. Each command should be entered separately, and make sure sfc finishes before you attempt to use chkdsk. Reboot afterwards.

Code:

sfc /scannow

Code:

chkdsk /r

If those do not work, these were my alternative to doing a System Repair through the repair disk that you should have created with Windows 7, which have been reportedly solutions to this kind of error.

[prince76]

That wouldn't help unless some of the programs being removed coincidentally are part of the startup programs list.

OP: I see that you have just under 3GB RAM (Physical). What is available to you, is about half of that, but even then that should be enough. We'll help you use less RAM though regardless

Download and install CCleaner: http://www.piriform.com/ccleaner

Please provide both the startup.txt and install.txt files in your next post by following the provided instructions below:

• Startup Programs (startup.txt) -
  • CCleaner Tool Icon > Startup option
    
  • Click on the Save to text file button in the bottom right
  
  
• List of INSTALLED PROGRAMS
  • CCleaner Tool Icon > Uninstall option
    
  • Click on the Save to text file button in the bottom right

Also, if you're trying to access these word documents from removable media, like an external HDD, or a USB key, then try copying it over to your desktop, then open the file from your desktop to test. Furthermore, download my batch file here, and run it:

http://www.mediafire.com/?vsxkxszx20525xa

Also run System File Checker and ChkDsk.

Open the start menu, type "cmd" (without quotes) and hit enter with cmd selected in the start menu view. Use sfc command first, then move towards chkdsk. Each command should be entered separately, and make sure sfc finishes before you attempt to use chkdsk. Reboot afterwards.

Code:

sfc /scannow

Code:

chkdsk /r

If those do not work, these were my alternative to doing a System Repair through the repair disk that you should have created with Windows 7, which have been reportedly solutions to this kind of error.

Bro iam having CCleaner on my system, but iam unable to find that txt file and option of saving it please tell me step by step what i have to do sorry

[AceInfinity]

I did give you step by step instructions though

Alright, give me a few minutes, screenshots...

Edit:

[prince76]

install.txt --->


Acrobat.com Adobe Systems Incorporated 8/11/2011 1.1.377
ActivePerl 5.14.2 Build 1402 ActiveState 1/17/2012 76.0 MB 5.14.1402
Adobe AIR Adobe Systems Incorporated 8/21/2011 2.7.1.19610
Adobe Community Help Adobe Systems Incorporated 12/28/2011 3.0.0.400
Adobe Flash Player 10 ActiveX Adobe Systems Incorporated 8/18/2011 6.00 MB 10.3.181.26
Adobe Flash Player 11 Plugin Adobe Systems Incorporated 10/17/2011 6.00 MB 11.0.1.152
Adobe Media Player Adobe Systems Incorporated 12/28/2011 1.8
Adobe Photoshop CS5 Adobe Systems Incorporated 12/28/2011 1,538 MB 12.0
Adobe Reader 9 Adobe Systems Incorporated 8/11/2011 202 MB 9.0.0
Adobe Shockwave Player 11.6 Adobe Systems, Inc. 9/4/2011 11.6.1.629
Akamai NetSession Interface 12/20/2011
Ask Toolbar Ask.com 11/20/2011 3.75 MB 1.13.2.0
BitDefender Free Edition v10 SOFTWIN 11/19/2011 35.4 MB 10.2.9
BitTorrent 8/11/2011 7.2.1
CCleaner Piriform 1/17/2012 3.14
COWON Media Center - jetAudio Plus VX COWON 8/11/2011 7.0.0
Device Doctor v2.1 Device Doctor Software Inc. 1/21/2012 33.7 MB 2.1
Epic 1.0 Hidden Reflex 10/22/2011 39.8 MB
ESET NOD32 Antivirus ESET, spol. s r.o. 1/17/2012 60.2 MB 5.0.95.0
ESET NOD32 Antivirus 5.093 ESET 1/17/2012 8.17 MB
Family Keylogger v4.89 (remove only) 1/12/2012
FileZilla Client 3.5.3 FileZilla Project 1/12/2012 16.6 MB 3.5.3
GlassFish Server Open Source Edition 3.1.1 1/20/2012
GOM Player 8/11/2011
Google Chrome Google Inc. 8/11/2011 16.0.912.75
Google Talk (remove only) 10/25/2011
Google Toolbar for Internet Explorer Google Inc. 1/11/2012 7.2.2427.2330
Hotspot Shield 2.24 AnchorFree 1/15/2012 2.24
IconChanger 1/17/2012
iMacros Version 7.4.0.1598 iOpus 8/29/2011 34.7 MB 7.4.0.1598
Internet Download Manager 1/4/2012
Java™ 6 Update 29 Oracle 12/24/2011 95.0 MB 6.0.290
Java™ 6 Update 7 Sun Microsystems, Inc. 8/11/2011 163.8 MB 1.6.0.70
Java™ SE Development Kit 6 Sun Microsystems, Inc. 11/12/2011 245 MB 1.6.0.0
Java™ SE Runtime Environment 6 Sun Microsystems, Inc. 11/12/2011 115.2 MB 1.6.0.0
KeyScrambler QFX Software Corporation 1/18/2012 2.9.0.1
Kundli for Windows (Lite Edition) 8/11/2011
LastPass (uninstall only) LastPass 1/18/2012
Malwarebytes Anti-Malware version 1.60.0.1800 Malwarebytes Corporation 1/18/2012 18.6 MB 1.60.0.1800
Microsoft .NET Framework 4 Client Profile Microsoft Corporation 1/16/2012 38.8 MB 4.0.30319
Microsoft .NET Framework 4 Extended Microsoft Corporation 1/16/2012 52.0 MB 4.0.30319
Microsoft Office Enterprise 2007 Microsoft Corporation 8/11/2011 12.0.4518.1014
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 12/9/2011 0.29 MB 8.0.61001
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 8/11/2011
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 11/22/2011 0.58 MB 9.0.30729.4148
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Microsoft Corporation 11/22/2011 11.1 MB 10.0.40219
Mozilla Firefox 9.0.1 (x86 en-US) Mozilla 1/17/2012 41.6 MB 9.0.1
MSXML 4.0 SP2 (KB973688) Microsoft Corporation 11/22/2011 1.35 MB 4.20.9876.0
Nero 7.10.1.0 Nero AG 1/7/2012 7.10.1.0
NetBeans IDE 7.1 NetBeans.org 1/20/2012 7.1
Opera 11.60 Opera Software ASA 12/21/2011 11.60.1185
Paint.NET v3.5.8 dotPDN LLC 8/21/2011 10.4 MB 3.58.0
PhotoScape 12/30/2011
Sandboxie 3.62 (32-bit) SANDBOXIE L.T.D 1/16/2012 3.62
Shabdkosh 1.0 8/11/2011
SUPERAntiSpyware SUPERAntiSpyware.com 1/23/2012 82.2 MB 5.0.1142
VLC media player 1.1.11 VideoLAN 10/26/2011 1.1.11
Winamp (remove only) 8/11/2011
WinRAR 4.10 beta 1 (32-bit) win.rar GmbH 10/31/2011 4.10.1
Yahoo! BrowserPlus 2.9.8 Yahoo! Inc. 8/18/2011
Yahoo! Messenger Yahoo! Inc. 12/9/2011
Yahoo! Software Update 8/18/2011

---

startup.txt--->

Yes HKCU:Run Akamai NetSession Interface "C:\Users\win 07\AppData\Local\Akamai\netsession_win.exe"
Yes HKCU:Run Device Doctor C:\Program Files\Device Doctor\DDLauncher.exe
Yes HKCU:Run IDMan C:\Program Files\Internet Download Manager\IDMan.exe /onboot
No HKCU:Run Messenger (Yahoo!) ~"C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe" -quiet
Yes HKCU:Run SandboxieControl "C:\Users\win 07\Desktop\orkut-fake\SbieCtrl.exe"
Yes HKCU:Run SUPERAntiSpyware C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Yes HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKCU:Run vznoif C:\Users\win 07\vznoif.exe
No HKLM:Run Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Yes HKLM:Run AdobeAAMUpdater-1.0 "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
Yes HKLM:Run AdobeCS5ServiceManager "C:\Program Files\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
Yes HKLM:Run egui "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
Yes HKLM:Run googletalk C:\Program Files\Google\Google Talk\googletalk.exe /autostart
No HKLM:Run GrooveMonitor "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
No HKLM:Run messenger.exe C:\Program Files\Common Files\Microsoft Shared\Web Components\messenger.exe
No HKLM:Run RemoteControl "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run svcdotnet C:\Windows\svcdotnet\svcdotnet.exe
No HKLM:Run SweetIM C:\Program Files\SweetIM\Messenger\SweetIM.exe
Yes HKLM:Run SwitchBoard C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
No HKLM:Run WinampAgent C:\Program Files\Winamp\winampa.exe
No Startup Common Adobe Gamma Loader.lnk C:\PROGRA~1\COMMON~1\Adobe\CALIBR~1\ADOBEG~1.EXE

---

Bro u might remember , i had two antivirus on my system , and u told me to remove one of them , i ran the uninstaller tool of bitdefender , still it is not removed , only the shortcut from desktop is removed and i tried doing that in safe mode also

[AceInfinity]

You should have used code tags for the data.

You have Family Keylogger, and KeyScrambler? lol

Alright, but from what I see, you've got tons of downloaded stuff for security on your PC, and all of it in combination is virtually chaos. SUPERAntiSpyware runs on startup, and you've still got both ESET and BitDefender. That can't be good for RAM consumption.

Bro u might remember , i had two antivirus on my system , and u told me to remove one of them , i ran the uninstaller tool of bitdefender , still it is not removed , only the shortcut from desktop is removed and i tried doing that in safe mode also

So Bitdefender is still running on your system? Post on the previous thread then, no need to get this issue confused with something about Bitdefender.

Lastly what about System File Checker and ChkDsk? And did you run my batch file as administrator?

[prince76]

You should have used code tags for the data.

You have Family Keylogger, and KeyScrambler? lol

Alright, but from what I see, you've got tons of downloaded stuff for security on your PC, and all of it in combination is virtually chaos. SUPERAntiSpyware runs on startup, and you've still got both ESET and BitDefender. That can't be good for RAM consumption.

So Bitdefender is still running on your system? Post on the previous thread then, no need to get this issue confused with something about Bitdefender.

Lastly what about System File Checker and ChkDsk? And did you run my batch file as administrator?

Ya i will use code tag form next time , sorry about that, actually my friends come to chek their mails on my pc so to hack their passwords i have installed family keylogger and keyscrambler i downloaded to just check howz it works , bro there are many .exe programs on my system which i want to remove , but they are not in the uninstall programs list and there is no uninstall file , what should i do

---

You should have used code tags for the data.

You have Family Keylogger, and KeyScrambler? lol

Alright, but from what I see, you've got tons of downloaded stuff for security on your PC, and all of it in combination is virtually chaos. SUPERAntiSpyware runs on startup, and you've still got both ESET and BitDefender. That can't be good for RAM consumption.

So Bitdefender is still running on your system? Post on the previous thread then, no need to get this issue confused with something about Bitdefender.

Lastly what about System File Checker and ChkDsk? And did you run my batch file as administrator?

i dont know its running or not , and rest iam doing just in 2 mins

---

Code:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\win 07>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

C:\Users\win 07>

---

This was the scan ,

and wen i did dat chkdsk

all my applications are closed , only firefox is running , still , this is coming ,

Code:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\win 07>chkdsk /r
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

[prince76]

Why no one is replying please help me

[AceInfinity]

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

This is Good.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

With this you're supposed to enter the option of "Y" For yes, then restart your computer.

[Zoidberg]

Have you tried the repair function from the Programs and Features menu in the control panel? I was having a read about this issue and this was mentioned as working for somebody else. I don't have Word installed on this machine but if you go to Control Panel>Programs and Features then you will see a list of the software installed on your PC. Clicking on your Office package will give you some options. They can be a variety of things: Uninstall/Change, Uninstall/Repair, Change, Repair etc. You will want to choose an option that has Repair or Change in it. You will get a wizzard that should automatically repair issues with your office package. This may not solve your problem, but it has worked for others with the same issue in the past and it can't hurt to try.