On hold, FML.

[DeMeR]

So I thought I should call xbox support about changing my name for it being reported.

I called at 7:00 centeral and its now 7:30.

I just now gave up and hung up.

Microsoft sucks.

/Discuss.

[Sam]

They're in no way renowned for customer support

[JDBar]

Reminds me of the time I called about my Zune account being glitched. I spent 75% of the time on hold and got switched between 4 different people, having to explain my problem to each one again. It got fixed 2.5 hours after I called.

</3 Microsoft

EDIT:
I guess I should mention though I had one good call with them. One time I was unable to play GTA4 online on PC, and I called and the first person told me "You're Live account is under 18. The server is blocking you since it's an M game. Just make another one with a higher age." Hooray!... (Even though I think there shouldn't be age limits on a game I paid for. -_-)

[Renegader]

Yeah; Microsoft support really sucks. Sony is much better, I got like a 2 minute reply every time.

[Qwazz]

Dang that sucks :/
but when you get the one smart supervisor its always nice

[x2theone2x]

Dang that sucks :/
but when you get the one smart supervisor its always nice

I find they usually at least for me know less then who i was talking to before.

[Hustler]

Calling the foreigners at Microsoft is going to get you no where.