Why does ESET Smart Security or ESET NOD32 Antivirus block access to a website?
KB Solution ID: SOLN2820|Last Revised: October 03, 2011
Your ESET product may, for security reasons, automatically prevent your browser from accessing specific websites or even domains.This is due to the risks related to traffic originating from these websites/domains.
The risk assessment is based on several criteria. The most important parameter in evaluating the potential risk is the amount of malicious traffic originating from a specific website/domain.
If a website has been blocked by your ESET product, the following warning will be displayed in your browser window:
![[Image: 2820-1.png]](http://kb.eset.com/library/ESET/KB%20Team%20Only/SOLN2820/2820-1.png)
Figure 1-1
and your ESET product will also display a notification as follows:
![[Image: 2820-2_1.png]](http://kb.eset.com/library/ESET/KB%20Team%20Only/SOLN2820/2820-2_1.png)
And do the following:
Search Tips
How do I submit a virus, website or potential false positive sample to ESET's lab?
KB Solution ID: SOLN141|Last Revised: October 27, 2011
We are very interested in receiving malware and virus samples in order to better protect our customers. To submit a suspicious file or website to ESET for analysis, please follow these steps:
Compress the file(s) into a .zip or .rar archive, and password protect it with the password “infected”.
Make a note of this password in the email (including the quotation marks), attach the zipped file, and email it to samples@eset.com.
Use a subject line which clearly states if the attached file contains a suspected infection or a false positive (ie. use the subject Suspected infection or the subject False positive if you report a false positive). Also, please include the Customer Care case number if applicable.
If you are reporting a blocked web page that may contain potentially dangerous content, include Domain whitelist followed by the blocked domain in the subject line. Notice: do not include the complete url in the subject (ie. www.blockeddomain.com/pages/index.htm) but only the domain itself (ie. www.blockeddomain.com).
In the body of the email it is very important to include:
Any background information as to where the sample was found, especially the url you downloaded the sample from.
If you are submitting a website, include the url(s) you found suspicious.
Why you think it is malware or a false positive report.
If you know that another antivirus company already detects it.
If you are reporting a potential false positive, please provide as much information as possible about the source of the software, including the name of the developer, the name and version application and the address of the site from which the file was downloaded.
If you are reporting a blocked website, please provide the complete url that is blocked. Enclosing a screen shot of the notification about the blockage is recommended.
Taking the above steps will greatly assist our labs in the process of identifying and processing samples. If the issue is not resolved within two days and the matter is urgent, please send a follow-up email message with the following information:
Subject line of email that was sent to samples@eset.com.
Date and time of email
Email address you sent it FROM and email address you sent it TO.
Source: Eset NOD32
KB Solution ID: SOLN2820|Last Revised: October 03, 2011
Your ESET product may, for security reasons, automatically prevent your browser from accessing specific websites or even domains.This is due to the risks related to traffic originating from these websites/domains.
The risk assessment is based on several criteria. The most important parameter in evaluating the potential risk is the amount of malicious traffic originating from a specific website/domain.
If a website has been blocked by your ESET product, the following warning will be displayed in your browser window:
Figure 1-1
and your ESET product will also display a notification as follows:
And do the following:
Search Tips
How do I submit a virus, website or potential false positive sample to ESET's lab?
KB Solution ID: SOLN141|Last Revised: October 27, 2011
We are very interested in receiving malware and virus samples in order to better protect our customers. To submit a suspicious file or website to ESET for analysis, please follow these steps:
Compress the file(s) into a .zip or .rar archive, and password protect it with the password “infected”.
Make a note of this password in the email (including the quotation marks), attach the zipped file, and email it to samples@eset.com.
Use a subject line which clearly states if the attached file contains a suspected infection or a false positive (ie. use the subject Suspected infection or the subject False positive if you report a false positive). Also, please include the Customer Care case number if applicable.
If you are reporting a blocked web page that may contain potentially dangerous content, include Domain whitelist followed by the blocked domain in the subject line. Notice: do not include the complete url in the subject (ie. www.blockeddomain.com/pages/index.htm) but only the domain itself (ie. www.blockeddomain.com).
In the body of the email it is very important to include:
Any background information as to where the sample was found, especially the url you downloaded the sample from.
If you are submitting a website, include the url(s) you found suspicious.
Why you think it is malware or a false positive report.
If you know that another antivirus company already detects it.
If you are reporting a potential false positive, please provide as much information as possible about the source of the software, including the name of the developer, the name and version application and the address of the site from which the file was downloaded.
If you are reporting a blocked website, please provide the complete url that is blocked. Enclosing a screen shot of the notification about the blockage is recommended.
Taking the above steps will greatly assist our labs in the process of identifying and processing samples. If the issue is not resolved within two days and the matter is urgent, please send a follow-up email message with the following information:
Subject line of email that was sent to samples@eset.com.
Date and time of email
Email address you sent it FROM and email address you sent it TO.
Source: Eset NOD32
![[Image: 6c221674de.png]](http://i28.lulzimg.com/6c221674de.png)