[HELP] Problem with my graphics card [HELP]

[SickmyDuck™]

I recently bought a new gaming computer that has an AMD Radeon HD 6950 2GB graphics card. I use it to obviously play games and when I do, after about an hour, the card crashes. I do not know why, and I need help trying to fix this. I've downloaded the new drivers and increased the fan speed, but it still happens. I'm running Windows 7.

When it crashes, the screen freezes and sometimes it gets pixeled and I have to restart my computer. Other times it freezes and then the screen goes black and then after about ten seconds, the screen starts working again and I get a little notification at the bottom saying that my graphics card has recovered from a crash.

I decided to test if it was stable with MSI Kombustor and I got a blue screen after it crashed. The files that fit of the description of the crash were:


C:\Windows\Minidump\062211-37019-01.dmp
C:\Users\Hassan\AppData\Local\Temp\WER-5…


System Information:

Spoiler (Click to View)

Time of this report: 6/22/2011, 22:23:19
Machine name: HASSAN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110408-1631)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 03/08/11 10:42:32 Ver: 08.00.15
Processor: AMD Phenom™ II X6 1100T Processor (6 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8182MB RAM
Page File: 3943MB used, 12420MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

If there's any more information needed just ask, and I'll supply it.

[mrnapolean1]

I Have seen many ATI cards come thru my shop with this issue. The cause is unknown. We usually just replace the card. I Think it may be a flaw in the GPU but im not for sure. If its still under warranty you could take it back and they will give you another one.

[SickmyDuck™]

I Have seen many ATI cards come thru my shop with this issue. The cause is unknown. We usually just replace the card. I Think it may be a flaw in the GPU but im not for sure. If its still under warranty you could take it back and they will give you another one.

I ordered the computer online so I think I might have to send it back again -.-

[mrnapolean1]

I ordered the computer online so I think I might have to send it back again -.-

If its still under warranty, please do so.

[SickmyDuck™]

If its still under warranty, please do so.

Yeah, it's a brand new computer. It has a year warranty. Thanks for the help.

[mrnapolean1]

Yeah, it's a brand new computer. It has a year warranty. Thanks for the help.

You are welcome.

[Black Ghost]

You will have t replace it.

The cause for this problem is unknown.
Do you have a warranty?

[SickmyDuck™]

You will have t replace it.

The cause for this problem is unknown.
Do you have a warranty?

Yeah, I do. I'm going to call the company when I get home.

[djakariuz]

Yeah that's good, Also consider other faults, it might not always be the card itself but can also be something else.

[SickmyDuck™]

Yeah that's good, Also consider other faults, it might not always be the card itself but can also be something else.

What else could be causing this? When it crashes artifacts appear on the screen and I don't know what to do. It's really starting to piss me off.