1. Download Pocket Killbox. Save it to the desktop.
2. Please run Pocket Killbox.
3. Post Pocket Killbox log file.
2. Please run Pocket Killbox.
- Select "Delete on Reboot" and "All files"
- Copy the file names below to the clipboard by highlighting them and pressing Ctrl + C:
Quote:C:\Users\John\Desktop\Bifrost.exe
Files in here
- Go to the File menu, and choose "Paste from Clipboard".
- Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "No" at the Pending Operations prompt.
- If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run the Killbox, click 'here' to download and run 'missingfilesetup.exe'. Then try the Killbox again.
- If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run the Killbox, click 'here' to download and run 'missingfilesetup.exe'. Then try the Killbox again.
3. Post Pocket Killbox log file.
- Navigate to C:\Killbox!
- There should be a log file there. Do not open the folder in the Killbox! folder! That is where the infected file has been quarantined in.
- Open the Log File (.txt) and post its contents in your next reply
Code:
[b]1.[/b] Download [color=#00BFFF][b][url=http://download.bleepingcomputer.com/spyware/KillBox.exe]Pocket Killbox[/url][/b][/color]. Save it to the desktop.
[b]2.[/b] Please run Pocket Killbox.
[list]
[*]Select "[b]Delete on Reboot[/b]" and "[b]All files[/b]"
[*]Copy the file names below to the clipboard by highlighting them and pressing Ctrl + C:
[list]
[quote]C:\Users\John\Desktop\Bifrost.exe
Files in here[/quote]
[/list]
[*]Go to the [b]File[/b] menu, and choose "[b]Paste from Clipboard[/b]".
[*]Click the red-and-white "[b]Delete File[/b]" button. Click "[b]Yes[/b]" at the [b]Delete on Reboot[/b] prompt. Click "[b]No[/b]" at the Pending Operations prompt.
[list]
[*]If you receive a message such as: "[b][i]Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid[/i][/b]." when trying to run the Killbox, click [url=http://www.eudaemonia.me.uk/downloads/Files/missingfilesetup.exe][b]'here'[/b][/url] to download and run [i]'missingfilesetup.exe'[/i]. Then try the Killbox again.
[/list]
If your computer does not restart automatically, please restart it manually.[/list]
[b]3.[/b] Post Pocket Killbox log file.
[list][*]Navigate to [b]C:\Killbox! [/b]
[*]There should be a log file there. [u][b]Do not open the folder in the Killbox! folder![/b][/u] That is where the infected file has been quarantined in.
[*] Open the Log File (.txt) and post its contents in your next reply
[/list]
Thanks.