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Hacked email - EagerToLearn - 01-30-2012
I'm trying to get an email back that I lost access to. It was associated to an Xbox live account but that account got hacked and the person changed the password, alternate email and the account information. I tried contacting Hotmail customer support but they said my information didn't match the account's. What are my options?
RE: Hacked email - Retribute - 02-03-2012
You can't really do anything to get your account back if all your proof of ownership was changed-
Sorry.
RE: Hacked email - Mr. damca - 02-03-2012
Nah.. Try again to contact them and explain the situation..
RE: Hacked email - ÜB3R - 02-05-2012
Contact customer support and explain to them exactly what has happened also explain that someone has changed the ways in which u set up to retreive the account and they will do an ip address check on the account to check if it matches your home isp then from there they will make a decision whether to give you back your account or not. Hope this helps. How to file a support request
RE: Hacked email - EagerToLearn - 02-05-2012
(02-05-2012, 05:09 PM)ÜB3R Wrote: Contact customer support and explain to them exactly what has happened also explain that someone has changed the ways in which u set up to retreive the account and they will do an ip address check on the account to check if it matches your home isp then from there they will make a decision whether to give you back your account or not. Hope this helps. How to file a support request
That link isn't similar to the current hotmail appearance. They've changed the page so I don't know how to do it.
RE: Hacked email - ///ViNcE - 02-08-2012
That was a guide to how to do it.
RE: Hacked email - Existence - 03-19-2012
Contact their support, just tell then the truth and give them as much information as possible.