+- Support Forums (https://www.supportforums.net)
+-- Forum: Categories (https://www.supportforums.net/forumdisplay.php?fid=87)
+--- Forum: Computer Support Topics (https://www.supportforums.net/forumdisplay.php?fid=4)
+---- Forum: PC Hardware Help and Desktop Support (https://www.supportforums.net/forumdisplay.php?fid=9)
+---- Thread: Blue Screen Issue (/showthread.php?tid=15396)
Blue Screen Issue - Peter L - 01-07-2011
I'm using Windows 7 and the computer is pretty new. Last night it just shutoff and it just did it again. Here is the error:
Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8003388060
BCP3: FFFFF80000BA2748
BCP4: FFFFFA8007C69310
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\010711-22557-01.dmp
C:\Users\Peter\AppData\Local\Temp\WER-59919-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtAny help?
RE: Blue Screen Issue - Death Trap™ - 01-07-2011
It doesn't say anything to me. You need to analyze the dump to tell what is the cause of it. That is just a notification window to tell it had suffered from a crash.
To analyze dump. Use whocrashed @ http://www.resplendence.com/whocrashed
Instructions are stated on the site.
RE: Blue Screen Issue - Peter L - 01-07-2011
Code:
On Fri 1/7/2011 4:36:56 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\010711-22557-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8003388060, 0xFFFFF80000BA2748, 0xFFFFFA8007C69310)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Fri 1/7/2011 4:36:56 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8003388060, 0xFFFFF80000BA2748, 0xFFFFFA8007C69310)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
On Fri 1/7/2011 3:03:39 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\010611-22666-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF880018897A0)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.RE: Blue Screen Issue - Death Trap™ - 01-07-2011
The cause of your crash is driver related that had failed.
Do you have 64 bit Windows? Have you upgraded your driver lately? It might have been the cause of the crash.
Edit: Open Task Manager and check if ntoskrnl.exe is running at the moment in the processes tab.
RE: Blue Screen Issue - Peter L - 01-07-2011
Yes it's windows 64bit and there seems to be no windows updates.
Also that process is not running.
RE: Blue Screen Issue - Bugsy - 01-10-2011
Start - type in Search box > MSCONFIG find at top > Right Click RUN AS ADMIN
General Tab > check Diagnostic Start > APPLY > REBOOT
Have you checked through the manufacturer website that you have the most upto date drivers?
also i suggest if you dont already uninstall your security software and install Microsoft Security Essentials at least till this is resolved. reason is most AV softwares can cause bsod and MSE hasn't to date. so this would rule out one thing.
RE: Blue Screen Issue - Death Trap™ - 01-10-2011
Sorry, I totally forgot about this.
What software do you currently have on the computer like for antivirus/firewall/antispyware/antimalware. As stated, some of these programs can cause a crash.
As looking through the results, it suggest that it is a hardware/driver issue.
Please try this solution. http://www.windowsitpro.com/article/desktop-management/what-causes-a-stop-screen-with-the-error-driver_power_state_failure-.aspx
Or troubleshooting from Microsoft http://support.microsoft.com/kb/246243
Make sure all your drivers are the latest version either from Microsoft or the original manufacture website.