Support Forums

1. You are not to create any new threads regarding the similar topic as it will waste another helper's time.
   
2. You are not to install any new software in your system, as it may hinder our process thus making this futile.

1. You are not to modify the logs in any way. Failure to do so will instantly deprive you of this service.
   
2. You are to paste each log separately at 'Pastebin' as it is. That is correct, no syntax highlighting, no editing - just the log purely. Post back the links for each log. You shall not hide them under spoiler codes.
   
3. You are to provide the complete set of requested logs.
   
4. You are to keep all your trusted tools that the scanners may detect in a password protected archive. This is to prevent them from being deleted as we've had complaints or refusal to use the scanner for this reason.
   
5. You are to respond to every step I ask you to do using the format provided at the end of my post.
   
6. You agree that I have the right to discontinue the analysis at any time, upon a violation of a single rule.
   

• Optional Pre-Step
  
  
  With regard to my fourth condition, here are the steps on how to password protect your trusted tools momentarily. Do note that I would advise you to remove all the infections present in your system as I am not certain of the sources of these programs thereby I will not be able to verify whether they are backdoored or not.
  
  You are doing this at your own risk.

• • Create a new folder with the name of your choice.
    
  • Gather all of your tools into that folder.
    
  • If you do not have a file compressor, download '7-Zip' and install it.
    
  • After doing so, navigate to the said folder and right-click.
    • You are now presented with options.
      
    • Please chose 7-Zip > Add to Archive.
      
    • Under the Archive Name, enter any name you wish.
      
    • Set the Archive Format to 7z.
      
    • Set the Compression Level to Ultra.
      
    • Under Encryption fill in the Password field twice. You can tick Show Password if you desire.
      
    • When everything is done, click OK.
  • Wait for some time. The waiting time is determined by the size of your files.
    
  • 7-Zip will have produced the file for you.
    
  • Now we test the file by Right-click > 7-Zip > Extract Here.
    
  • A prompt asking you for the password should appear.
    
  • Select Cancel as this is for testing purposes only.
    
  • Now delete the other folder, empty your Recycle Bin and proceed with the instructions.

• Pre-Step I
  
  Click 'here' to download Temp File Cleaner by OldTimer. Save it to your desktop.

• • Close any open windows.
    
  • Double-click TFC.exe and select Run when prompted to execute the program. It will close all open programs itself in order to run.
    
  • Click the Start button to begin the cleaning process.
    
  • Please let the program run uninterruptedly.
    
  • Once the cleaning has been done, your computer should automatically reboot. Otherwise, please do so when it does not.

• Pre-Step II
  
  Download Security Check by screen317 from 'here' or 'here'.

• • Save it to your desktop.
    
  • Double-click SecurityCheck.exe and follow the instructions inside of the black box.
    
  • A Notepad document called Checkup.txt should automatically open; please post the contents of that document.

• Pre-Step III
  
  Download 'aswMBR.exe' to your desktop.

• • Double-click aswMBR.exe to run it. Windows Vista and Windows 7 users should run it as an administrator.
    
  • Click the Scan button to start the scan.
    
  • Upon the completion of the scan, click Save Log, and save it to your desktop. Post it in your next reply.

• Step 1
  
  Please run a free online scan with ESET Online Scanner by downloading ESET Smart Installer 'here'. Save it to your desktop.

• • Double-click esetsmartinstaller_enu.exe to execute the program.
    
  • Tick Yes, I accept the Terms of Use.
    
  • Click Start.
    
  • If this is your first time installing the scanner, allow the ActiveX Control to install.
    
  • Database download may take some time.
    
  • When done, make sure that the option Remove found threats is ticked. Under the and Advanced Settings, please put a check on the following options:
    • Scan for potentially unwanted applications
      
    • Enable Anti-Stealth Technology
  • Click Start.
    
  • Wait for the scan to finish.
    
  • Once it is finished, use Notepad to open the log file located at C:\Program Files\ESET\ESET Online Scanner\log.txt.
    
  • Copy and paste that log as a reply to this topic.

• Step 2
  
  Run OTL.exe.
  • Copy and paste the following text written inside of the code box into the Custom Scans & Fixes box located at the bottom of OTL.
    
    
    Code:

    :OTL
@Alternate Data Stream - 123 bytes -> C:\ProgramData\Temp:07BF512B

:Commands
[purity]
[emptytemp]

• • Then click the Run Fix button at the top.
    
  • Let the program run unhindered; it will reboot when it is done. If it does not, please reboot your system.
    
  • You will need to post two logs:
    • The log that you will see upon rebooting your system.
      
    • A new OTL log (don't check the boxes besides LOP Check or Purity this time).

• Step 3
  
  Download DDS.scr by sUBs from one of the following links and save it to your desktop.
  
  'Link 1'
  'Link 2'
  

• • Double-click on DDS.scr and a command window will appear. This is normal.
    
  • Shortly after two logs will appear, DDS.txt and Attach.txt.
    
  • A window will open instructing you save and post the logs.
    
  • Save the logs to a convenient place such as your desktop.
    
  • Copy the contents of both logs and post them at 'Pastebin separately and post the links in your next reply.

• In your next post, please provide the following:
  • aswMBR Log
    
  • Doesn't Do Squat (DDS) Logs
    • DDS.txt
      
    • Attach.txt
  • ESET Scan Log
    
  • OTL Log
    
  • Security Check Log

• Format of Response
  
  As part of my service terms, you are to fill this up every time you respond to your log. Copy and paste the content inside the code box and write directly after the closing tags.
  
  
  Example: (Click to View)

  Step # 1
  Problems Encountered: N/A
  
  Step # 2
  Problems Encountered: N/A
  
  Step # 3
  Problems Encountered: The scan did not finish.
  
  Step # 4
  Problems Encountered: N/A
  
  Link To Requested Logs:
  
  http://pastebin.com/example
  http://pastebin.com/example
  http://pastebin.com/example
  http://pastebin.com/example

• Code:

  [b]Step # [/b]
[b]Problems Encountered: [/b]

[b]Step # [/b]
[b]Problems Encountered: [/b]

[b]Step # [/b]
[b]Problems Encountered: [/b]

[b]Step # [/b]
[b]Problems Encountered: [/b]

[b]Link To Requested Logs: [/b]

• Step 4
  
  Your current copy of Java Runtime Environment is outdated. Older versions contain vulnerabilities therefore it is essential that you update it.

• • To get the latest version of Java please go 'here'.
    
  • Go to Start > Control Panel > Programs and Features.
    
  • Search in the list for all previous installed versions of Java. You currently have:
    • Java™ 6 Update 24
  • Choose Uninstall.
    
  • Now install the version(s) you downloaded earlier.

• Step 5
  
  Besides compromising network security, their association with illegal file-sharing creates legal liabilities for their employers. More often than not, companies aren't aware of software license violations and other infractions their workers commit through file-sharing.
  
  More from 'this' article.
  
  
  I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer. Your system is at risk. Even if you are using a safe P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.
  
  I strongly recommend that you uninstall the following program(s) present in your system through Add or Remove Programs for Windows XP and Programs and Features for Vista and Windows 7:

• • µTorrent
  
  Note: If you choose not to remove the program(s), please do not use them until this computer is clean.
  
  Here is the list of Safe and Unsafe P2P Programs.
  
  Clean

• • Ares
    
  • Azureus 2.5.0.0
    
  • BitComet
    
  • Bittorrent
    
  • E-Mule
    
  • Frostwire
    
  • Limewire
    
  • µTorrent
  
  Unsafe

• • Azureus Vuze
    
  • BearShare
    
  • Bitlord
    
  • BittorrentUltra
    
  • iMesh
  
  You can see more of that 'here'.

• Step 6
  
  
  "Real-time protection, on-access scanning, background guard, resident shield, auto-protect, and other synonyms refer to the automatic protection provided by most antivirus, anti-spyware, and other anti-malware programs, which is arguably their most important feature. This monitors computer systems for suspicious activity such as computer viruses, spyware, adware, and other malicious objects in 'real-time'."
  
  More from 'here'.
  
  
  Basing from your log, I seem to have noticed that you have too many security programs with real-time protection running at the same time. Though having a program with real-time protection is technically good, having too many of them of the same kind of protection (for instance, two anti-spyware programs) will slowdown your system drastically.
  
  I suggest that you uninstall the following programs through Add or Remove Programs for Windows XP and Programs and Features for Vista and Windows 7:

• • Windows Defender
  
  If you wish not to uninstall the program(s), make sure you disable the real-time protection module (of each) instead.

• Step 7
  
  Run OTL.exe.
  • Copy and paste the following text written inside of the code box into the Custom Scans & Fixes box located at the bottom of OTL.
    
    
    Code:

    :OTL
@Alternate Data Stream - 123 bytes -> C:\ProgramData\Temp:07BF512B

:Commands
[purity]
[emptytemp]

• • Then click the Run Fix button at the top.
    
  • Let the program run unhindered; it will reboot when it is done. If it does not, please reboot your system.
    
  • You will need to post two logs:
    • The log that you will see upon rebooting your system.
      
    • A new OTL log (don't check the boxes besides LOP Check or Purity this time).

• In your next post, please provide the following:
  • OTL Log

• Format of Response
  
  As part of my service terms, you are to fill this up every time you respond to your log. Copy and paste the content inside the code box and write directly after the closing tags.
  
  
  Example: (Click to View)

  Step # 1
  Problems Encountered: N/A
  
  Step # 2
  Problems Encountered: N/A
  
  Step # 3
  Problems Encountered: The scan did not finish.
  
  Step # 4
  Problems Encountered: N/A
  
  Link To Requested Logs:
  
  http://pastebin.com/example
  http://pastebin.com/example
  http://pastebin.com/example
  http://pastebin.com/example

• Code:

  [b]Step # [/b]
[b]Problems Encountered: [/b]

[b]Step # [/b]
[b]Problems Encountered: [/b]

[b]Step # [/b]
[b]Problems Encountered: [/b]

[b]Step # [/b]
[b]Problems Encountered: [/b]

[b]Link To Requested Logs: [/b]

• Comments:
  • Any new accounts hacked?

• Step 8
  
  Now we will uninstall ComboFix and remove its files. They may prove harmful to your system if unused without supervision therefore I will instruct you to remove it.
  
  Windows Vista and Windows 7:
  • Click the Windows Orb (Start).
    
  • In the search box type Run and click the program that comes up.
    
  • Type ComboFix /Uninstall > OK. Or simply copy the emphasized text.

• For Windows Vista and Windows 7:
  • Download OldTimer's Move-It (OTM) 'here' and save it to your desktop. Please click the Go (Arrow Button) or press Enter in the URL address bar to start the download.
    
  • Please double-click OTM to run it.
    
  • No programs other than OTM should be running; we will perform a reboot after.
    
  • On the interface, click the Cleanup! button.
    
  • Select Yes after the prompt and wait for the reboot.

• • At Internet Explorer's interface navigate to Tools > Internet Options.
    
  • Click once on the Security > Internet > Custom Level buttons.
    
  • Change the following to the designated modifications.
    • ActiveX Controls and Plug-Ins
      • Download Signed ActiveX Controls > Prompt
        
      • Download Unsigned ActiveX Controls > Disable
        
      • Initialise And Script ActiveX Controls Not Marked As Safe > Disable
    • Miscellaneous
      • Installation Of Desktop Items > Prompt
        
      • Launching Programs And Files In An iFrame > Prompt
        
      • Navigate Sub-frames Across Different Domains > Prompt
  • When all these settings have been made, click on the OK button.
    
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    
  • Next press the Apply button and then the OK to exit the Internet Properties page.

• For Windows 7:

• 1. On the Start Menu, right-click Computer > Properties > System Protection link.
     
  2. Click Configure.
     
  3. Click Delete > Continue > OK.
     
  4. You are now back at the System Protection Tab.
     
  5. Click Create > <Any Title Here> > Create.
     
  6. A prompt should tell you that it was successful. Click Close.
     
  7. Click OK.
     
  8. System Restore will be working again and will have a new restore point.

• • To get the latest version of Java please go 'here'.
    
  • Go to Start > Control Panel > Programs and Features or Uninstall a Program.
    
  • Search in the list for all previous installed versions of Java. You currently have:
    • Java™ 6 Update *
      
    • Java™ SE Development Kit 6 Update *
  • Choose Uninstall.
    
  • Now install the version(s) you downloaded earlier.

• • Close any open windows.
    
  • Double-click TFC.exe and select Run when prompted to execute the program. It will close all open programs itself in order to run.
    
  • Click the Start button to begin the cleaning process.
    
  • Please let the program run uninterruptedly.
    
  • Once the cleaning has been done, your computer should automatically reboot. Otherwise, please do so when it does not.

• • Running Windows Update
    • Go to the 'Official Microsoft Windows Update' site using the latest version of Internet Explorer.
      
      1. On the Tools menu in Internet Explorer, click Internet Options.
         
      2. Click the Security tab.
         
      3. Click the Trusted Sites icon, and then click Sites....
         
      4. Uncheck the Require Server Verification checkbox.
         
      5. Make sure the following URLs are listed in the Web Sites list box:
         
         Code:

         http://*.windowsupdate.microsoft.com
http://*.windowsupdate.com
  • • • A pop-up will automatically open.
        
      • If the pop-up failed to open, click the Start button, click All Programs, and then click Windows Update.
        
      • Install the Important Updates and reboot as required.

• If you have any other questions, please post them on this thread.

(05-31-2011, 06:28 AM)Quintus Wrote: [ -> ]I would agree. It is simply a way to ensure your system is constantly clean.