Support Forums

Save it as a .bat file?

I apologize. Yes.

No worries.

Scanning right now; I'll update you as soon as it's finished.

Is that one another computer, or is it the one you are using?

It's the infected one.

Also, it gave me the BSOD while scanning my computer.

Oh, and I'm using my phone to reply.

Please do steps 20-22.

• Step 23
  
  Download MBRCheck to your desktop.

• • Double-click MBRCheck.exe to run it (Windows Vista and Windows 7 users should run it as an administrator).
    
  • A black screen will be shown with various messages.
    
  • A report called MBRcheckxxxx.txt will be on your desktop afterward.
    
  • Open this report and post its content in your next reply.

Regular Safe Mode gives me no icons.

You don't have to do the fixes in Safe Mode.

Right. I was referring to when I tried to run ComboFix in just Safe Mode.

I am running the fixes right now, I'll get them to you ASAP.

Note: I'm still getting the BSOD every time I shut down my computer.

I suspect a bootkit. Please bear with me. I need the scans.