10-17-2010, 12:57 AM
Please read through these instructions to familarize yourself with what to expect when this tool runs
Please download ComboFix from one of the following locations: **IMPORTANT! Save ComboFix to your Desktop. Read the following thoroughly
![[Image: recovery-console-prompt.jpg]](http://www.bleepstatic.com/combofix/en/recovery-console-prompt.jpg)
At the above message box, please click on the Yes button in order for ComboFix to continue. Please follow the steps and instructions given by ComboFix in order to finish the installation of the Recovery Console. Once it has finished installing, you will be presented with the screen shown below.
![[Image: recovery-console-installed.jpg]](http://www.bleepstatic.com/combofix/en/recovery-console-installed.jpg)
Click on 'Yes', to continue scanning for malware.
ComboFix will now disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection.
ComboFix will now start scanning your computer for known infections. This procedure can take some time, so please be patient.
![[Image: autoscan.jpg]](http://www.bleepstatic.com/combofix/en/autoscan.jpg)
Please let it run uninterrupted and unhindered. It will carry out necessary steps. The final step is Step: 50, so please let it carry all those steps out.
When the scan finished, it will delete the malware found and reboot your computer automatically. Don't reboot your computer manually, let ComboFix do it.
Once your computer is rebooted, ComboFix will start preparing a log. Please let it do so unhindered.
![[Image: preparing-log-report.jpg]](http://www.bleepstatic.com/combofix/en/preparing-log-report.jpg)
This can take a while, so please be patient. If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt.
Please include the contents of C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making Internet Explorer the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please let me know.
5. ComboFix disconnects your machine from the internet. The connection is automatically restored before ComboFix completes its run. If ComboFix runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Please download ComboFix from one of the following locations: **IMPORTANT! Save ComboFix to your Desktop. Read the following thoroughly
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs
- Double click on 'ComboFix.exe' & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
At the above message box, please click on the Yes button in order for ComboFix to continue. Please follow the steps and instructions given by ComboFix in order to finish the installation of the Recovery Console. Once it has finished installing, you will be presented with the screen shown below.
Click on 'Yes', to continue scanning for malware.
ComboFix will now disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection.
ComboFix will now start scanning your computer for known infections. This procedure can take some time, so please be patient.
Please let it run uninterrupted and unhindered. It will carry out necessary steps. The final step is Step: 50, so please let it carry all those steps out.
When the scan finished, it will delete the malware found and reboot your computer automatically. Don't reboot your computer manually, let ComboFix do it.
Once your computer is rebooted, ComboFix will start preparing a log. Please let it do so unhindered.
This can take a while, so please be patient. If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt.
Please include the contents of C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3. ComboFix may reset a number of Internet Explorer's settings, including making Internet Explorer the default browser.
4. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please let me know.
5. ComboFix disconnects your machine from the internet. The connection is automatically restored before ComboFix completes its run. If ComboFix runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
Code:
[color=limegreen]Please read through these instructions to familarize yourself with what to expect when this tool runs[/color]
Please download ComboFix from one of the following locations:
[list]
[*][url=http://download.bleepingcomputer.com/sUBs/ComboFix.exe][b]LINK 1[/b][/url]
[*][url=http://www.forospyware.com/sUBs/ComboFix.exe][b]LINK 2[/b][/url]
[/list]
[color=#FF0000][b]**IMPORTANT![/b][/color] Save [b]ComboFix[/b] to your [b]Desktop[/b]. Read the following [b][u]thoroughly[/u][/b]
[list]
[*][b]Disable your AntiVirus and AntiSpyware applications[/b], usually via a right click on the System Tray icon. They may otherwise interfere with our tools. [b]Note[/b]: [COLOR=lightblue]If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link :[/COLOR] [url=http://forums.whatthetech.com/How_to_Disable_your_Security_Programs_t96260.html][b]How to Disable your Security Programs[/b][/url]
[*]Double click on [b]'ComboFix.exe'[/b] & follow the prompts.
[*]As part of it's process, ComboFix will check to see if the [b]Microsoft Windows Recovery Console[/b] is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
[*]Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.[/list]
[color=#FF0000][b]**Please note:[/b][/color] If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
[align=center][img]http://www.bleepstatic.com/combofix/en/recovery-console-prompt.jpg[/img][/align]
At the above message box, please click on the [b]Yes[/b] button in order for ComboFix to continue. Please follow the steps and instructions given by ComboFix in order to finish the installation of the Recovery Console. Once it has finished installing, you will be presented with the screen shown below.
[align=center][img]http://www.bleepstatic.com/combofix/en/recovery-console-installed.jpg[/img][/align]
Click on [b]'Yes'[/b], to continue scanning for malware.
ComboFix will now disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection.
ComboFix will now start scanning your computer for known infections. This procedure can take some time, so please be patient.
[align=center][img]http://www.bleepstatic.com/combofix/en/autoscan.jpg[/img][/align]
Please let it run uninterrupted and unhindered. It will carry out necessary steps. The final step is Step: 50, so please let it carry all those steps out.
When the scan finished, it will delete the malware found and reboot your computer automatically. Don't reboot your computer manually, let ComboFix do it.
Once your computer is rebooted, ComboFix will start preparing a log. Please let it do so unhindered.
[align=center][img]http://www.bleepstatic.com/combofix/en/preparing-log-report.jpg[/img][/align]
This can take a while, so please be patient. If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at [b]C:\ComboFix.txt[/b].
Please include the contents of [b]C:\ComboFix.txt[/b] in your next reply.
[color=#32CD32][u][b]Notes:[/b][/u][/color]
1. [color=#FF0000][b]Do not mouse-click Combofix's window while it is running. That may cause it to stall.[/b][/color]
2. [color=#32CD32]Do not "re-run" Combofix. If you have a problem, reply back for further instructions.[/color]
3. ComboFix may reset a number of Internet Explorer's settings, including making Internet Explorer the default browser.
4. Combofix prevents autorun of [b]ALL[/b] CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please let me know.
5. [b]ComboFix disconnects your machine from the internet. The connection is automatically restored before ComboFix completes its run. If ComboFix runs into difficulty [u]and terminates prematurely[/u], the connection can be manually restored by restarting your machine.[/b]