Support Forums

Please perform a Kaspersky Online Scan of your computer by clicking here.
An alternative link to the Kaspersky Online Scan Tool can be found here.

You will be taken to a web page. It will look like this:
[Image: KasperskyOnlineScanPic.jpg]

Click on the Accept button and install any components it needs.
The program will install and then begin downloading the latest definition files.
After the files have been downloaded on the left side of the page in the Scan section select My Computer.
This will start the program and scan your system.
The scan will take a while, so be patient and let it run (at times it may appear to stall).
Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.

Once the scan is complete, click on View scan report. To obtain the report:
Click on: Save Report As
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar In Save as type, click the drop arrow and select:Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in your reply.
If you need help performing the above steps, an animated tutorial can be found here.

Code:
Please perform a [b] Kaspersky Online Scan[/b]  of your computer by clicking [url=http://www.kaspersky.com/kos/eng/partner/default/pages/default/check.html][b]here[/b][/url].

An alternative link to the [b] Kaspersky Online Scan Tool[/b]  can be found [url=http://www.kaspersky.com/virusscanner][b]here[/b][/url].

You will be taken to a web page. It will look like this:

[img]http://i625.photobucket.com/albums/tt335/JonTom_2009/KasperskyOnlineScanPic.jpg[/img]

[list][*]Click on the [b]Accept[/b] button and install any components it needs.[*]The program will install and then begin downloading the latest definition files.[*]After the files have been downloaded on the left side of the page in the [b]Scan[/b] section select [b]My Computer[/b].[*]This will start the program and scan your system.[*]The scan will take a while, so be patient and let it run (at times it may appear to stall).[*]Once the update is complete, click on [b]My Computer[/b] under the green Scan bar to the left to start the scan.[*]Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.[*][b]Do NOT[/b] be alarmed by what you see in the report. Many of the finds have likely been quarantined.[/list]

[list][*]Once the scan is complete, click on [b]View scan report.[/b] To obtain the report:[*]Click on: [b]Save Report As[/b][*]Next, in the [i][b]Save as[/b] [/i]prompt, [i][b]Save in[/b][/i] area, select: [b]Desktop[/b][*]In the [i][b]File name[/b][/i] area, use KScan, or something similar In [i][b]Save as type[/b][/i], click the drop arrow and select:[b]Text file [*.txt][/b][*]Then, click: [b]Save[/b][*]Please post the [b]Kaspersky Online Scanner Report [/b] in your reply.[*]If you need help performing the above steps, an animated tutorial can be found [url=http://i275.photobucket.com/albums/jj285/Bleeping/KAS/KAS9.gif][b]here.[/b][/url][/list]

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